FinanceFAQs

FAQs

You will find many answers to the most common questions below or please e-mail us your question to us.

Q. Can I deal with you directly?

A. We offer all our financial services through our motor dealer partners. We find this is by far the most competitive and convenient option for you, the customer. By organising your finance at the dealership we can offer a service that is relevant to you normally within an hour

Q. What is the benefit to me of organising my loan with you through the dealer?

A. Many of our motor dealer partners have been trained by ourselves in the many products we offer. Utilising our technology, the dealer can normally supply you with an answer within 30 minutes. Due to the nature of our products, you will enjoy a higher level of consumer protection than through an unsecured personal loan. Therefore you will receive good advice, a competitive product and a very quick response.

Q. How much will I pay?

A. Your monthly payment will depend on what vehicle you are buying, how much you want to borrow and over how long. Our motor dealer partners will be able to offer you a choice of quotations. Rates are fixed from the outset so that you can budget confidently going forward.

Q. I have a poor credit history - can you help?

A. If you have a poor credit profile and have had issues with meeting your financial commitments previously, it is unlikely that Carlyle Finance can help. It is always advisable to talk to your dealer about your circumstances, so they can advise you which might be the best financial provider for your needs.

Q. Can I protect my loan with an insurance product?

A. Some of our dealer partners can advise you on how to protect your loan with a choice of insurance options. Our Customer Service Centre team are fully trained to discuss your insurance needs; they can be contacted on 08451 703 307.

Q. Can I drive away the same day I buy the car?

A. We can certainly organise your finance while you wait, subject to underwriting. The dealer will be able to advise you if they can prepare the car for you in the timeframe of your choosing. Please note you will need to supply certain proofs of identity and address information to enable the finance agreement to be set up, this will include a full drivers licence and a paid utility bill, so please take these with you to the showroom.

Q. Won't I get a better deal if I pay cash?

A. This is rarely the case and is regarded as an 'urban myth' within the motor trade. How you pay for the car is not really relevant to the price of the car. Quite often motor dealers are happier to organise the funding for you with Carlyle Finance due to the speed and convenience of our service. Organising your own loan can often take up to two weeks and delays the delivery of the car.

Q. What if there is something wrong with the car?

A. Unlike a personal loan provider or bank we take an active interest in your satisfaction with the 'goods'. In circumstances where you are dissatisfied with your purchase we work with your supplying dealer to ensure you are happy.